06-02-2024 01:09 PM
My account has been closed despite having credit and was last used for a call in January 2024!
Can someone help, I am an OAP and use this phone for contact and for all my medical appointment!
06-02-2024 01:15 PM
But was it a chargeable call?
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
06-02-2024 01:38 PM
It was a 56 second call to a landline on 24th January. Would that be chargeable?
06-02-2024 02:20 PM
Depends! Would you have an active pack or call add-on at the time?
06-02-2024 02:30 PM
It is an old (had it years) bog standard payg connection. No add ons or active packs (dont know what they are!).
06-02-2024 02:40 PM - edited 06-02-2024 03:34 PM
Did you notice your credit go down at that time?
What does texting AL to 150 from your no. fully report verbatim (it is free)?
06-02-2024 02:48 PM
Any message sent to 150 gets same reply
Trouble sending Check options
06-02-2024 05:47 PM