PAYG phone with credit of over £50 has been closed by EE.

[SueHolmes]

My account has been closed despite having credit and was last used for a call in January 2024!

Can someone help, I am an OAP and use this phone for contact and for all my medical appointment!

[XRaySpeX]

But was it a chargeable call? 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[SueHolmes]

It was a 56 second call to a landline on 24th January. Would that be chargeable?

[XRaySpeX]

Depends!  Would you have an active pack or call add-on at the time?

[SueHolmes]

It is an old (had it years) bog standard payg connection. No add ons or active packs (dont know what they are!).

[XRaySpeX]

Did you notice your credit go down at that time?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[SueHolmes]

Any message sent to 150 gets same reply

Trouble sending Check options

[Katie_B]

Hi @SueHolmes. 

Did you notice your credit drop after making a call?

Katie