How to start the DATA service ??

[Julia997]

I have bought the SIM card (service of 100GB,60 international minutes) at the airport and popped it into my phone but the next day I receive the message saying that if I need to use the data I need to add-up... it says that my account have no data and package left. what's going on??

[XRaySpeX]

@Julia997 : Where are you when you try to use it? Were you entering or leaving the UK when you bought it at the airport?

If you were leaving UK did you use it to make a call or text before flying out?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Julia997]

Thanks for your  help... I bought it after entering UK and tried it when I was in hotel . the balance showed 0, the last pop-up was 01-03-24 for 20 pounds.

[XRaySpeX]

& the AL text?

How long ago did you buy it? You last topped it up nearly 4 months ago?

[Julia997]

I just bought it on 23/ June but I don't know why the top up time is four month ago

[Leanne_T]

Morning @Julia997 

Thanks for coming here 🙂

Can you text BALANCE to 150 and let us know the full reply? 

Leanne 🙂

[Julia997]

The reply is shown bellow 

"Your current balance as of today 11:26 is £0.00. Your last top up was £20.00 on 01/03/2024 at 12:37. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices"

[Leanne_T]

Thanks @Julia997 

This will need to be looked into for you, please call our pay as you go guides from any other phone and the team will be happy to help get this sorted for you. 

Our Contact EE page has numbers you can use from any mobile or landline 🙂

Leanne.

[Julia997]

OK! thank you so much !

[Leanne_T]

No problem at all @Julia997 

Leanne 🙂