Access charge

Demileigh4 · ‎20-06-2024

hi is there anyone that can help me I topped up my phone as pay as you go and now that I am in a different country there is a restriction and a access charge which I will pay however I got a message off EE telling me to reply with a code that they told me but it won’t send because they have stopped my data

Northerner · ‎21-06-2024

Hi @Demileigh4

When was the last time you made a chargeable call or text on the sim.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎21-06-2024

@Demileigh4 : Where are you?

Text msgs don't use data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Demileigh4 · ‎21-06-2024

I’m in Tenerife. Yeah it costs money but to message them back and obviously they have stopped my PSYG pack which allows me to send messages

Katie_B · ‎21-06-2024

Hi @Demileigh4.

Thanks for coming here.

Have you purchased a Roaming Pass to be able to use your subscription pack abroad?

Katie