Vietnam

[Andrea2024]

I have a pay as you go SIM card. It has not been used to make calls or texts in 6 months and is now not registering when I put it into phone. But several companies are linked to this number and I need a text to access them. My account is showing the number and my name but been told the number probably been given to someone else. How can I check this and if I top up will it register 

[XRaySpeX · Accepted solution]

Your PAYG SIM has gone into hibernation due to a 6 months period of non-use. You might be able to get it back by calling CS. Topping up now is too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.