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I topped up instead of pack

FelEE
Explorer

‎29-11-2022 12:08 PM

  • I made the mistake of accidentally topping up £13.50 to my account, my intention was to top up £13.50 to the pack where i get data, calls and text but now all i have is £13.50 credit which has now dropped to £13.30. I'm worried
3 REPLIES 3
FelEE
Explorer

‎29-11-2022 09:16 AM

I topped up £13.50 to renew my monthly subscription but it didn't update my monthly balance 

0 Helpful
Leanne_T
EE Community Support Team

‎29-11-2022 02:02 PM

Hi @FelEE

Thanks for coming here. 

Which pack do you wish to purchase? 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎29-11-2022 05:28 PM

Topping-up & buying a pack are 2 separate actions. Topping-up just adds money to your PAYG credit & then you buy the pack from that credit.

Text the code for the pack you want, probably PACK10, to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful