I topped up instead of pack

[FelEE]

• I made the mistake of accidentally topping up £13.50 to my account, my intention was to top up £13.50 to the pack where i get data, calls and text but now all i have is £13.50 credit which has now dropped to £13.30. I'm worried

[FelEE]

I topped up £13.50 to renew my monthly subscription but it didn't update my monthly balance 

[Leanne_T]

Hi @FelEE

Thanks for coming here. 

Which pack do you wish to purchase? 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

[XRaySpeX]

Topping-up & buying a pack are 2 separate actions. Topping-up just adds money to your PAYG credit & then you buy the pack from that credit.

Text the code for the pack you want, probably PACK10, to 150.

[TazT1]

Hey, I topped up £15 instead of buying a pack and would like to use the credit to buy a £15 pack. How do I do this? There is no option.

[XRaySpeX]

@TazT1 : Topping-up & buying a pack are 2 separate actions. Topping-up just adds money to your PAYG credit & then you buy the pack from that credit.

Text PACK15 to 150 for the £15 pack.