Topup not arived even though account had money taken from EE

[Ashwin1990]

I toped up from the EE website using my debit card.

Money was taken but i didnt receive the money.

I waited a few hours and had to re top up using the call ee option again in the evening which worked.

I havent been refunded from the missing topup and it shows EE as the money went too

[Ashwin1990]

Ok will do ...thank u

[Bullmaguire]

I want bank card 

[Christopher_G]

Hi @Bullmaguire 

Welcome to the community. 

Could you explain a bit more about your problem please? We'll do our best to help you.

Chris