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Problems galore

mikecooke1940
Investigator
Investigator

I have a Galaxy A31 with EE installed. Today I've paid 40 pounds to top-up (enforced) and when I try to make a call I get a message that says "Not enough, you must top up NOW". So I did twice , same outcome.

Customer support tried (no luck), passed me on to an expert (useless) still no ability to make calls

I could go on but I'm getting all worked up  again. I am age 83 znd just want to make calls

HELP

1 SOLUTION

Accepted Solutions
mikecooke1940
Investigator
Investigator

I'm going into the EE store in Hounslow later this morning, abandoning all your well-presented advice, hoping to get a NEW SIM card  installed, activated & checked (Time to throw out the old problematic one)

BTW we are over from Vancouver for just a month, so want best short-term replacement. Use FIDO in BC . . . 

View solution in original post

4 REPLIES 4
mikecooke1940
Investigator
Investigator

I live in Vancouver, not used the phone (and its SIM) since summer 2023!

@mikecooke1940 : Your PAYG SIM has gone into hibernation  & then been lost completely after a year of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Have you been able to use the phone to make/receive calls, send/receive texts since being in Canada?

mikecooke1940
Investigator
Investigator

I'm going into the EE store in Hounslow later this morning, abandoning all your well-presented advice, hoping to get a NEW SIM card  installed, activated & checked (Time to throw out the old problematic one)

BTW we are over from Vancouver for just a month, so want best short-term replacement. Use FIDO in BC . . .