Problems galore

[mikecooke1940]

I have a Galaxy A31 with EE installed. Today I've paid 40 pounds to top-up (enforced) and when I try to make a call I get a message that says "Not enough, you must top up NOW". So I did twice , same outcome.

Customer support tried (no luck), passed me on to an expert (useless) still no ability to make calls

I could go on but I'm getting all worked up  again. I am age 83 znd just want to make calls

HELP

[mikecooke1940]

I live in Vancouver, not used the phone (and its SIM) since summer 2023!

[XRaySpeX]

@mikecooke1940 : Your PAYG SIM has gone into hibernation  & then been lost completely after a year of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[bristolian]

Have you been able to use the phone to make/receive calls, send/receive texts since being in Canada?

[mikecooke1940 · Accepted solution]

I'm going into the EE store in Hounslow later this morning, abandoning all your well-presented advice, hoping to get a NEW SIM card  installed, activated & checked (Time to throw out the old problematic one)

BTW we are over from Vancouver for just a month, so want best short-term replacement. Use FIDO in BC . . .