Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Contacting EE

Hi. Can anyone advise how to contact EE when my phone seems to be somehow blocked and not making/receiving calls or texts. I'm currently abroad and two days ago everything was fine. Now, I'm not able to contact anyone. Roaming signal seems to be fine...

Need help

7th February 2024 I received a card with a EE PAYG Top Up leaflet (15 ) with sim. I paid for it online when ordering. My balance after activating the card is £ 0. when activate my £15 pack topup leaflet ? I'm so worried

Resolved! I'm not able to top up my sim

Unable to buy pack

I have new ee sim card and I top up 10 gbp in it but after topup when I try to buy a pack it gives me message thank you for purchasing this pack but my allowances are 0 and 10 gbp are not deducted from my account. I am also not able to call helpline ...

Resolved! Number will be disconnected

Hello,I received a message saying my number will be disconnected within the next 24 hours as I haven't made any chargeable call/text/data use. I call my friend today so I know my number is avaliable today. Will it discconet? or is it okay as I made a...

Resolved! Pay to go to keep the number

HelloI am traveling to Kuwait for good. But I want to keep the number, what shall I do? And how to use the numbet to call from Kuwait to UK. How to top up? Samirah

Resolved! My Pay as You Go monthly pack has not renewed.

Ja

Hi

Resolved! Topping up data from account

Pending boosts

Have got hours of free boosts but have just been charged for a phone call after basic allowance ran out. Boosts show as 'pending' but fail to activate. Have been back through my records and this has happened for a number of months, causing me to ru...