Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG pack not renewed

I put £10 credit on for my bundle to renew today but its not renewed, I've had a message to say I need to top up for my pack to start, I messaged 150 with NOW but all I get is that I don't have enough credit yet if I do a balance check I've got the £...

Ee pay as you go

For some reason my phone has picked up my new phone number from my new ee sim card but I can't activate it

Resolved! How mutch is just a sim contract with this number I'm using now

How mutch is a sim contract with this number I'm using now

wont top up

im £40 in credit and my package was meant to renew today, but it didn't renew as text says i need to top up. the money is in the account for them to have but for some reason its not recognizing it? i've had account for years with no issue with top up...

My EE sim has been stopped

My sim has stopped working and ive just made a topup today for it to work but it still hasnt been reactivated. please couuld someone sort this out. My number is ********. Thank you. it hasnt been 3 months since it stopped only 2 or 1. [mod edit: pe...

Subscription not renewwed

I've had the same subscription pack for ages .. I topped up but it has not renewed. It's making me pick a new pack but ill lose my rewards

Can't authenticate my new debit card

I've tried to add my new debit card to my account for my PAYG and am having problems. I've entered the new number, expiry etc etc but when it comes to the additional payer authentication where it connects to my bank for me to confirm it, nothing hap...

Re: What is pay as you go and flex hibernation, and how do I stop it?

Hi I have a similar issue, I need an email address to contact to query my online order.I think my number has also gone into hibernation as I have been away from EU/UK since February 2023. I've just returned to Germany and am unable to use my SIM. Whi...

buy more data on flex

on a flex15 subscription and have run out of data, but no option to buy add ons on app or site. Does anyone know how/if it is possible??

where's the money

I topped up my account on November 21st. Why do I still receive SMS saying that I have no money in my account?