Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I want to add another EE phone to my account

Re: Data rollover

Hi, my pack didn’t automatically renew last night for despite having the funds in my account so I had to select the same pack again. My rollover data didn’t rollover though. It was around 50GB. Any suggestions?

Plan not working

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.The issue I have is that while i was ordering the sim i also purchased a pack, this payment went o...

Resolved! know about subscription pack

Hi I have £30 credit can I get a subscription pack using that credit.

4 g on new phone.

My wife and I both have PAYG phones. Hers is a very basic Alcatel, hers show 4g connection. I have just bought a new phone a Samsung Galaxy A15. Mine doesn't show any option for 4g. Connections-mobile networks, shows LTE/3g/2g (auto connect), 3g/2g (...

Subscription pack

Im trying to pay for a pack but it keeps telling me error but i have enough on my card, i am currently in a different country but ive been able to do it before. ANY HELP?

Resolved! Need to re-activate my pay as you go phone

My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.

I can’t renew my subscription

I can’t renew my subscription and it is already payd

Resolved! top-up

HiI am currently subscribing 20 pounds data pack every month, and I have 24 pounds left in my credit balance. Is this amount automatically used to renew the data pack for next month? or is it possible to get refund the remaining balance? Thanks

losing my credit and mobile number

A month or so ago i received a message from EE that i needed to call or send a text message to retain my credit and mobile numberI did send a text message to someone the 26th of last week and i was charged and it was took from my credit balanceI rece...