Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How to buy a FREE SIM with NO subscription pack?...

Hi, I'm going to be moving to an area soon that has very limited network coverage so my only option is EE.I do not want a contract because I only use my phone for outgoing calls/texts/data in emergencies but I need to be contactable, so PAYG is also ...

Resolved! Hibernation

Locked out

I think I've been locked out of my PAYG phone, because I haven't made enough calls. How do I get EE to reinstate my phone number.?

how to top up with non EE simcard as previously T Mobile customer

Roaming

Hi, I got a vip pack with roaming included, I just left uk, and the roaming doesn't work. it s asking me to pay for access. I'm a little bit confused because I know I got roaming, which is included my pack. Can anyone help?

I cannot use topup credit for add ons

Hi from Finland !I have lot of credit after top up If I try to use it for addons or packs I get error which seems to be error on EE website and maybe coming ok later?I

Top up

I thought I was buying a subscription pack at £15....been charged £15, but on EE app its saying I topped up by £10. First time using EE, not sure why i lost £5

sımcard

hı ı have a sımcard but ı dıdnt use more than 6 mounts and also ı forgot my number.how can ı found my mobıle number for actıveted and rechargeı am lıvıng ın ıstanbul/turkey , ı travelıng black sea and medeterrıan sea countrıes.awatıng yours informbr...

Cannot text US from the UK, can notll ca anyone from the UK but they can call me

I Have 0 balance in my account after putting 15 pounds in and I was told that it was activated I could Make text to the US and calls in the UK. Now my balance is zero And I haven't even used any of it perit nothing that I can find shows me how t...

Cancel pack

Hi I’ve recently left EE and I switched my phone number to the new service. How do I cancel my pack with EE?