Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13212 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9260 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 37220 Views
  • 27 replies
  • 21 Helpful

Wanting a refund PAYG

I send EE on 150STOP PACK than the next day ( which is today )Got money draw out for a pack that I has ask to stop

AntGamer1 by Investigator
  • 279 Views
  • 1 replies
  • 1 Helpful

Data has not renewed

Hello,I'm registered on a £10 subscription pack with direct card payments, and it was meant to renew today. My money has left my bank account, but my data and minutes have not been renewed. Please help?Thanks

rxpk by Explorer
  • 273 Views
  • 3 replies
  • 0 Helpful

PAYG SIM - Owned by another account holder

Good afternoon. I was given this PAYG sim around 7 years ago and have put money on it monthly. I am told I cannot register this number numerous times but I cant remember who gave me it [I have an idea who but the help centre wont entertain this with ...

Jaytin by Investigator
  • 376 Views
  • 9 replies
  • 3 Helpful

Add on

I had about 6 gb from add ons, where have they gone? Its now saying I only have the 2 gb from my pack 

New Sim 10 pack not working or updating

Ok so I got a new sim payg, topped up £10 all went through got confirmation text etc, BUT its not showing any data allowance on my account. It says I have a £10 pack and all i need to do is make call text or browse but its not changing anything.   Am...

Flacman by Explorer
  • 491 Views
  • 3 replies
  • 3 Helpful

Resolved! Reactivating a Paygo SIM card that has not been used for 4 months.

I have a PayGo account that is still active. I have Top Up credit on the account. I have been away from the UK for 4 months and do not currently have a pack. I will be traveling from Canada to Copenhagen shortly. Can I use the SIM in Copenhagen or do...

Rois by Visitor
  • 320 Views
  • 1 replies
  • 0 Helpful

Edinburgh

I paid 10 pounds to top my data online and my account still says I have 0 pounds