Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22312 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12653 Views
  • 0 replies
  • 6 Helpful

Charge to my account

Hello, I just reloaded my account but nothing appeared in my account but in my bank account they say they charged me, I would like you to help me resolve this please

Diego29 by Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Top up

I topped up my number with 15£ for the package but it is not working,  it says I don't have enough money but it also says I have 15£ In my account 

Hr28 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22312 Views
  • 7 replies
  • 10 Helpful

about my payment

my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).is the difference of £15 going to be refunded or for December? 

ma- by Contributor
  • 386 Views
  • 3 replies
  • 3 Helpful

Top up

Hi im on ipad i have topped up my credit by £10 and ran out of data so i have payed for the £20 but i dont know how to start it now and not in 30 days as on my ipad it doesnt let me text or call anyone outside imessage 

Failing to start a subscription pack

I'm currently on a PAYG sim with no subscription pack activated.The "Current Pack" section of My EE doesn't work and so I can't activate a pack from there. My EE app doesn't work either.I've tried to activate a pack through SMS by texting 150 several...

Screenshot_2022-10-15-13-23-05.jpg Screenshot_2022-10-15-13-21-04.jpg
Simoncal by Investigator
  • 2059 Views
  • 16 replies
  • 7 Helpful

Help

I have already had help from EE I was meant to top my phone up jue to my situation I'm escaping domestic violence I'm not able to get cash until Monday me and daughter don't feel safe having no data in case we need to contact someone for our safety m...

Jango78 by Investigator
  • 417 Views
  • 5 replies
  • 0 Helpful