Pay by top up

[Mostafasaid]

I want subscribe in packs by my balance but gives me error  

[XRaySpeX]

@Mostafasaid : What gives you an error? The top-up or buying the pack or what? What error?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Mostafasaid]

Gives me “ Sorry, we were unable to complete your request right now. Please try again later.

[Christopher_G]

Is this error message when you're trying to top up, or when you're selecting the pack, @Mostafasaid?

Chris

[Mostafasaid]

The error When i am selecting the packs 

[Christopher_G]

Have you tried adding it through your EE Online account and by text message, @Mostafasaid?

Get Help by Texting 150 on Pay as you go? | Mobile Help | EE

Chris

[Mostafasaid]

I tried to send messages to 150 but not delivered i feel  there is a problem in  my number services 

[James_B]

Is it a brand new SIM card, @Mostafasaid?

James

[Mostafasaid]

No it is old sim but i was outside UK for  4 months 

[XRaySpeX]

It's possible that your PAYG SIM has gone into hibernation due to a lengthy period of non-use..

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.