Pay by top up

[Mostafasaid]

I want subscribe in packs by my balance but gives me error  

[MCMC2]

Hi, 

I can´t buy a pack using   "Pay by top-up" and use my credit.  it always gives error

[Leanne_T]

Hi @MCMC2 

When was the last time you purchased a pack? 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

[MCMC2]

I bought my last pack 90 days ago, but in my EE account the phone number is still running which means isn´t block or lost

I´m abroad and text balance doesn't work 

[Leanne_T]

Hi @MCMC2 

Do you have credit on your account to purchase a pack? 

Can you receive calls and texts? 

Leanne. 

[XRaySpeX]

@MCMC2 : Where are you?

[MCMC2]

Yes, have credit on my account to purchase a pack. 

No, I don´t receive texts or calls, usually, you get a text from the EE carrier in Spain but that isn´t the case now, and when I tried to call my number it said "no available" 

is there any customer service number I can call from abroad? 

Also, why is the EE website and personal account not working with the option to buy a pack with the money on my account? is happening for over a week and keep showing the same error

Thanks

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.