My phone top up details vanished from my EE PaYG account?

[truewraith6666]

hi,

not sure whats going on but i aint toped up my phone since last sept due to not using it and now i cant receive text messages or phone calls and i went into my ee acount to top up and theres no area to top up at all like my brother's account? as my number been deleted ?

any advice on this would be amazing please anyone ?

[Chris_B · Accepted solution]

@truewraith6666  Sounds like sim hibernation because of lack of use.  Have a read of THIS 

[XRaySpeX]

@truewraith6666 : Your PAYG SIM has gone into hibernation after such a long period of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[truewraith6666]

thanks very much for the info i didnt know of this, is there a live text chat on ee these days, as i have a cold at the moment with a seriously bad throat 😞

[XRaySpeX]

No, you need to call CS to see if there's any chance of getting it reactivated.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.