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Can't use phone

barrowbeaver
Explorer

‎15-06-2024 08:30 AM

Have £10 credit which isn't working. Can't call 150 from phone to speak to anyone. And can't add an 'add on'. 

I'm BASED overseas but use an EE Sim when hone. Last use was Feb and no issues

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎15-06-2024 08:34 AM

You're based overseas but where are you now?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
barrowbeaver
Explorer
In response to XRaySpeX

‎15-06-2024 08:38 AM

I'm in the UK RIGHT NOW

0 Helpful
barrowbeaver
Explorer
In response to XRaySpeX

‎15-06-2024 08:40 AM

The number you gave won't connect as it says I need to top up first but I can't top up.

0 Helpful
barrowbeaver
Explorer
In response to barrowbeaver

‎15-06-2024 08:41 AM

150 won't connect and I have no other means to make calls

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to barrowbeaver

‎15-06-2024 08:41 AM

Texting 150 is free!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
barrowbeaver
Explorer
In response to XRaySpeX

‎15-06-2024 08:50 AM

SMS are all failing as well

0 Helpful
Katie_B
EE Community Support Team
In response to barrowbeaver

‎15-06-2024 10:54 AM - edited ‎15-06-2024 10:54 AM

Hi @barrowbeaver. 

Thanks for trying. 

Are you near an EE Store?

If you are unable to call our store team will be able to help further.

Katie