Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go data pack for 90 days. How do I buy

Re: Recovering old number for a login code that is being sent to it

Am having problems with my old number

Resolved! To renew my package in advance

My package expiring date is 27 May but my data is covered I want to renew my package in advance please guide me.My application is not working properly

PAYG not working abroad (in Canada)

I recently moved to Canada (will be here for 2 years). I had a monthly rolling contract in the UK and I swapped it for a PAYG sim and transferred my number over so I could keep it (I transferred my number over once I arrived in Canada). So I haven’t ...

Resolved! Keep number active after abroad for long term

I will be leaving the UK for four months. I want to know how long my phone number will be retained if I cancel my subscription package. Alternatively, what steps do I need to take to ensure that my number is not deactivated after four months?

topped up £5 for 1gb free data but data not showing in my balance

I used the offer of an extra 1gb of data for every £5 top up and did this twice. The 1gb shows when I log in to EE online (showing I have 2.5gb of data), but not on my phone when I text balance to 150 (this shows I have 515mb of data).

Authenitcation issue re top up

When I got to the authentication step for my credit card payment online it just shows a grey box and the usual info is missing. Advice please

On Payg £15 and it has not renewed.

I've been on £15 a month payg for a couple of years now and it has worked without issue. This month though I topped up a day before I needed to and got a message saying I have £15 credit but on the day it was supposed to renew (21st May 2024) it hasn...

Account closure because of "lack of use".

Hello. My pay-as-you-go account has been recently (3 May 2024) closed and the credit lost because of "hibernation"/ "lack of use", even though the mobile was used to make a call on 18 April. It seems most unreasonable and I am unable to contact EE ei...

Resolved! recover a number please, , what i do??

Good evening, I really need help and I don't know if it's possible to solve my problem or how to get in touch with them, I forgot to make the top up payment on my mobile EE card, and I think I haven't used it for 1 month this number, and now I went t...