Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

SiM inactive?

Hi there,I paid for a top off to get one of the data packages for my SIM. It won’t work and it keeps showing an error.1. What’s the issue?2. If it’s inactive and I am unable to use this SIM / phone number, how do I request a refund?Many thanks!

Resolved! top up

why is it so bloody difficult to just top up my phone?

Sticking with PAYG but a modern tariff

Hi, Mum's in hospital so is now using her EE PAYG brickphone which was only for emergencies before. It's PAYG and checking the balance before and after a call of known length, by texting BALANCE to 150, shows it's paying £1/minute. I've found https:...

unable to buy add-on

HiI'm no longer able to buy any add-ons. If I try to follow the link to myee, it times out, calling 150 didn't come up with any options that worked and texting 150 to buy an add-on gets the reply - sorry, there has been a problem and we cannot add t...

Brak możliwości doładowania

Mam problem z wykupieniem nowego pakietu przez stronę internetową, nawet nie mogę doładować konta bo wyskakuje błąd...

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Infor about subscription pack

Hi, I am currently on a 10£ pack which expires on 8th June and I just topped up with 15£. AI just want to know if my data from 10£ pack is used before 8th June. Would it automatically be updated to the next pack?

Leaving EE

I recently phoned up EE and cancelled my contract to a pay as you go sim. I expected to be charged the month that I had already started before I cancelled (which I was) and that's fine fair enough. However ive logged into the myEE to check if that wo...

Top UP Help

Hi, I am abroad and don't have credit to send sms to 150, could someone help me top up ? I have a voucher. Thank you

Resolved! EE text threatening disconnection for non-use

Just received a text message to inform me that as I haven't made a chargeable call / text within the last 6 months, EE are going to cancel my remaining credit and disconnect me within 3 months. I'm in my account portal online right now and can see th...