Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1896 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2979 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 28510 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14661 Views
  • 0 replies
  • 6 Helpful

DEDUCTION

Hello,I ran out of data earlier today,only to top up £30 to change my plan and 5 Gb adds on was automatically purchased for me . My EE number is +************** [Mod edit: Please do not share personal details as your posts are visible to the public. ...

Unable to buy

I'm currently out of UK and had to change my smartphone, so I had to install WhatsApp and now I can't receive the 6 digits code to go on with the installation. I've topped up 10 in credits and want to use it to buy an add on, but neither the EE app n...

Resolved! PayG dongle top-up issue

Hi there,I moved into a new house and don’t have broadband set up yet so bought a pay as you go dongle which was pre loaded with data. We have since used the data, so I bought additional data via the anonymous top up link. I could see that this had w...

Topup

I got a pay as u go sim . Topped up £15. But it keeps asking me to top uo when choosing my bundle . How do I use the £15 credit 

Lee19861 by Visitor
  • 819 Views
  • 1 replies
  • 1 Helpful

Resolved! EE SIM Top-Up Failure Through Xoom

Hi  there : )A few months ago, I topped up my EE SIM card using the PayPal Xoom platform, but the credit didn't appear on my card. I have the receipts showing a successful transaction.I've since switched to a monthly plan. Is there a way to get a ref...

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Soheyl by Visitor
  • 1126 Views
  • 3 replies
  • 2 Helpful

Resolved! Top Up Issues

I recently bought a top up and I got an email notification about successful transaction but no text messages.And my bank has credited me.What is the problem?

My data

Hi! So I have a pay as you go SIM only contract. Which I have 9GB of data on, now I've never had this much data and know it is loads BUT the last few months EVERY month I've been running out of data! I don't understand because Ive never used this muc...

Resolved! my mobile service is blocked even tough i have balance

i am trying to use my phone for calls and sms but it says my number is blocked, i have balance  in my  top up but it does not let me, im trying to get in touch with customer service but no human is available to talk to since office hours are closed. ...