Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New pack not working

I just topped up and ordered a new pack. Previously this worked and the pack started working quickly.This time - nothing.Pack shows as purchased but nothing happening on my phone.Grateful for any ideasAli

Trying to change debit card

I've managed to get to the payment page. I click on add a credit card. Fill in all details. Hit submit and it will show that the credit card number has not been entered. It has. I need to change this as a payment is due in 4 days and I'm out of t...

Resolved! Re: Billing

I have the same issue, on payg

Pay as You Go

I've only recently had my Pay as You Go Mobile and am learning how to use it. I topped it with £20.00, but text from ee late December said I had only £ 5.00 credit. I had not phoned or text anyone. I sent a letter and received a phonecall from them a...

Regarding data packs

Hi I have top up my credit 15 pound before my previous pack expired on yesterday.still I couldn’t get the new subscription pack for this month.but it’s showing under my normal credit.15.20 pounds.

Stop pack

Is there any other way to cancel the package besides texting STOP PACK to 150? Can I use the recharge coupon for the first recharge?

New PAYG

I have come across an old mobile that I thought had seized working. I was with EE/Orange several years ago and haven't had a mobile since. Someone got the mobile working again, so now I would like to reinstate my account as a PAYG customer. Everyt...

Resolved! Receipts of Payment

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my company in order to receive my money back from them. Do you have this functionality in the APP? I cannot find it anywhere.

EE most useless

Make sure to leave a space after VO before inserting the voucher number for your top-up??? That’s what EE email said - after countless tries I returned to the shop and was told not to leave a space!!! Help line??? NONE of them work!!! Try to add ano...

Pack Purchase Urgent

I’ve arrived from South Africa and activated my EE Esim. I loaded £20 so I could purchase a data pack and I’ve done it many times and cannot get data. I’m travelling from London tomorrow and for the rest of the week and urgently need to access data s...