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Hibernation

AJ0051903
Investigator
Investigator

‎08-07-2024 07:02 PM

How do I know if my number is hibernated?

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎08-07-2024 07:11 PM

Hi @AJ0051903 

With credit can you call anyone. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
AJ0051903
Investigator
Investigator
In response to Northerner

‎08-07-2024 07:21 PM

No it’s showing no service 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to AJ0051903

‎08-07-2024 08:18 PM

@AJ0051903 how long is it since you made a chargeable call or text? 

I would suggest you take a look here too:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
AJ0051903
Investigator
Investigator
In response to Schockwave

‎08-07-2024 08:26 PM

I can’t remember exactly but around 2 months but I never got a text to check if I’m still using the number 

0 Helpful
Katie_J
EE Community Support Team
In response to AJ0051903

‎09-07-2024 07:17 AM

Thanks for confirming @AJ0051903. 

Are you currently in the UK?

Katie

AJ0051903
Investigator
Investigator
In response to Katie_J

‎09-07-2024 08:48 AM

Yes 

0 Helpful
Katie_J
EE Community Support Team
In response to AJ0051903

‎09-07-2024 09:29 AM

Thanks for confirming @AJ0051903. 

Do you have access to another phone/SIM?

I'd recommend getting in touch so our customer care team can check your account. 

Katie