Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

taking double the money each month

I am on a £10 contract but for the last 8 months ee have been consistenly taking £20. I am now in £80 credit on account. How do I get this money back or use it instead of them also continuing to take £10 a month from card

I am on older Pack and can’t upgrade

HelloI purchased an ee sim last month at heathrow with 20 pounds pack . This month, I am trying to upgrade my pack to the 30 pounds one , but I can’t do that . It always gives me the message that there is some error and I am still on one of their old...

Resolved! Re: What is pay as you go and flex hibernation, and how do I stop it?

I received a txt on the 22nd April of this year... informing me I needed to make a chargeable call/txt, so I added £5 credit to my account.Today I received a txt again to inform me that "as I haven't made a chargeable call/txt my number would be dele...

Return to my old pack - i was unaware buying a pack was going to cancel the usua

I was on a £5 a month pack and on thursday (yesterday) I rang ee to buy more data for a week, the person on the phone said it was cheaper to buy a pack though I didn't need phone time or mins - I agreed but I had no idea I was putting myself on a mon...

I m not using for a long time in abroad now i need it to recover accout

Have £20 credit but cant top up mobile

Hi,Yesterday I purchased ee credit in order to top up my mobile through the app.When I try to purchase a top up there is a connection issue. I can't even text 150 or call the helpline, as I get the no credit available message.Any help would be appre...

How to recharge as first time user

I have just purchase new sim how can u do recharge ?

Linking PAYG SIM asks who is the Bill Payer(!) & tells you to go to a Store

Working SIM in mobile router is not linked to MyEE. Trying to link it online asks whether I or someone else is the Bill Payer (there are no Bill Payers with PAYG) & then fails "Stop linking" telling you to go to a Store to confirm name & addy. I'm no...

Zero balance with Topped up

Why it shows Zero current balance even I topped up 10pound for my plan?

Cancel subscription

Hiyya, I’ve got a 10£ subscription pack active on my mobile and I’ve got a 15£ one just now, how can I can the 10£ pack and make the 15£ pack active