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topped up but no service

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loulou65
Visitor

‎09-07-2024 03:13 PM

Hi

I topped up to keep an old sim active, but I have no service at all, I cannot even text 150. What to do?

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Schockwave
EE Community Star
EE Community Star

‎09-07-2024 03:39 PM

Hello @loulou65 ,

Welcome to the community,

How long ago was it since you made a chargeable call or text?

You may want to take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
EE Community Star
EE Community Star

‎09-07-2024 03:39 PM

Hello @loulou65 ,

Welcome to the community,

How long ago was it since you made a chargeable call or text?

You may want to take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.