18£ credit but now allowance

[DZ114]

Hello, could please someone help me understand why I don't have any allowance, yet 18£ credit?

Your allowances

Data: 0 MB left of 0 MB

0 MB0 MB

Need more Data? Get an add-on

Minutes: 0 left of 0

0 Minutes0 Minutes

Need more Minutes? Get an add-on

Texts: 0 left of 0

0 Texts0 Texts

Need more Texts? Get an add-on

You have £18.00 credit. Top up or use it to buy an add-on

This is from my EE app and I also received this text message:

Your current balance as of today 16:33 is £18.00. Your last top up was £17.92 on 22/08/2023 at 15:02. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

Tomorrow I am flying from EU to UK and would be glad to continue using my phone smoothly.

Thank you so much for any helpful response and all good wishes.

[XRaySpeX]

@DZ114 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[DZ114]

Thank you - I understand and I believe you are actually right.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.