If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I am a pay as you go customer. The EE website says I can pay three pounds for 100 minutes of calls to the USA. I have a time sensitive call I need to make. The EE webpage where you buy the pack is down. I added five pounds of credit. I can't add the ...
I’m abroad for a while and I send one sms from abroad every month but I’ve been told I didn’t do any chargeable text and my account will be closed. But my money is going down when I send a text and I’m not able to see my statement of all my expenses ...
I received a text from EE about a month ago - April 2024 - informing me that I haven't made a chargeable call/text from my mobile for six months. This isn't true because, although I am not a heavy mobile user, I did send a couple of text messages fro...
I have an EE dongle with a phone number registered in my EE app. I cannot purchase a subscription pack for this either by app or through the website. I get the attached error. Ive been using this dongle for 2 years with no issues.Both cards I have ...
Why am I receiving this SMS from EE:Hi, just a reminder that you need to make a chargeable call/text or use data otherwise you may lose your number and any available credit. To check your balance text BA to 150.My balance is £9.95 and I’ve made 3 cha...
Good afternoon, I have just received a text from EE saying that I haven't used my phone for some time - I HAVE. I am being threatened that I will lose my number, which I have had for eons and that I will lose all my credit. It's not a fortune, but th...
I'm traveling again to UK after 22 months. I have an EE SIM that I've used for pay as you go. Will only be in UK for 9 days and would like to add/top-up existing SIM. However, when it asks for the SIM phone number, I'm getting an error in the app. An...
Hi I just recently topped up online for my EE number as it's pay as you go, but i have'nt used this number in over a year. Despite topping up i am unable to send texts but I'm still able to receive messages. How do i fix this problem? Thanks
I Put money in my ee account and it's not letting me buy a pack with it? Now can't top up as usual
I'm in the US for a few months and am an ee Pay-as-you-go customer. Is there an add-on for that allows me to text the UK from US without paying 60p each time? Can't locate one on your websiteThanks
