Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! payment problem

Hi, I just want to know how can I cancel my payment method because there is no money in the bank card. Thank You

Resolved! Converting credit into data

I want to use some of my credit to get more data. How do I do that?

Top-Up Make a payment

I have tried to make a payment to Top-up my credit on my mobile, and have got the following message, "We're not able to accept payments to that number. Please try again." I have used this mobile for years and have had no problems in the past, can any...

Closing account

HelloI had a text this morning from ee to say that I hadn't made a call or sent a txt for some time and that its important that I use my phone or I will lose my number as per terms and conditions. I have logged on to the ee website to say that my acc...

Resolved! Can't find anywhere to change my debit details

Re: Zablokowana karta SIM

Hejka. Nie używałem karty Ee ponad 8 miesięcy. Chciałem wczoraj wykupić pakiet i nic nie mogę zrobić bo zablokowali mi kartę SIM. Co mogę zrobić w tej sytuacji?

taking double the money each month

I am on a £10 contract but for the last 8 months ee have been consistenly taking £20. I am now in £80 credit on account. How do I get this money back or use it instead of them also continuing to take £10 a month from card

I am on older Pack and can’t upgrade

HelloI purchased an ee sim last month at heathrow with 20 pounds pack . This month, I am trying to upgrade my pack to the 30 pounds one , but I can’t do that . It always gives me the message that there is some error and I am still on one of their old...

Resolved! Re: What is pay as you go and flex hibernation, and how do I stop it?

I received a txt on the 22nd April of this year... informing me I needed to make a chargeable call/txt, so I added £5 credit to my account.Today I received a txt again to inform me that "as I haven't made a chargeable call/txt my number would be dele...

Return to my old pack - i was unaware buying a pack was going to cancel the usua

I was on a £5 a month pack and on thursday (yesterday) I rang ee to buy more data for a week, the person on the phone said it was cheaper to buy a pack though I didn't need phone time or mins - I agreed but I had no idea I was putting myself on a mon...