If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
Hi there.Just purchased a (zero, no contract) 100gb PAYG sim from EE.The sim arrived today, but I'm unsure how it works.I received 2 pieces of paper saying that: £20 & £10 top-up will be added in 2 days. Does this sound right? Thanks.
Hello I am writing to bring to your attention an issue that has caused me inconvenience and financial loss. Last month, while I was traveling, I bought a 100 GB package for my internet usage. However, I did not register for the automatic package exte...
Hi,I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.I have checked my bank an...
I’m looking to downgrade my subscription pack because I don’t need as much data. My pack is supposed to renew in 5 days, how do I change the pack? I would like to avoid overpaying (ie starting a new pack while the current pack is still active). Will ...
It wouldn’t take the £13.80 out my bank so I topped up automatically of £15.00 and it hasn’t let me top up my packs it’s saying I need to pay another £15.. very frustrating I’ve been trying for over an hour now
Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise
I can't connect my number since it always takes me to the same page. I add my number, tells me that my number is a 4gee wifi number and then takes me back to where I was. I have topped up my account but I can't use the money I added to buy data for ...
Hi i have a problem to sign on to my account. I would lime to top ul my account.
Does anyone know why my 30 day bundle has expired today, it gets renewed the same day each month but today it has expired. I still had 9 days left
It won’t let me call anybody it says I have no credit when I try. What can I do
