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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1332 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1771 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26310 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14021 Views
  • 0 replies
  • 6 Helpful

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all. 

Xa2 by • Investigator
  • 961 Views
  • 18 replies
  • 0 Helpful

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...

Resolved! Question

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

MIKE363 by • Investigator
  • 568 Views
  • 10 replies
  • 0 Helpful

Pay as you go on new nano SIM

I have used a cheap brick phone with a pay and go SIM for years - it was a T-Mobile phone and SIM and my provider later switched to EE. I just purchased a SIM free iPhone SE 2022 but my old SIM card does not fit in the device and I need to purchase a...

ellakap by • Explorer
  • 1600 Views
  • 3 replies
  • 2 Helpful

My pack won't renew

Hi I added £10 credit to my account to renew my pack but it hasn't , any solutions would be appreciated.

Jack2894 by • Explorer
  • 414 Views
  • 4 replies
  • 2 Helpful

Subscription pack

Hi I recently bought a £10 subscription pack and was wondering why I can’t use the pack. Do I have to put money on top up to use it?

2320 by • Visitor
  • 344 Views
  • 1 replies
  • 1 Helpful
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