Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Problems galore

I have a Galaxy A31 with EE installed. Today I've paid 40 pounds to top-up (enforced) and when I try to make a call I get a message that says "Not enough, you must top up NOW". So I did twice , same outcome.Customer support tried (no luck), passed me...

I’ve just paid for 5.00 top up im from diff country but can I use data?

Problem linking sim to acc

I have a sim in a dongle for a month and still unable to link to acc keeps on saying tech problems

Resolved! I cannot use my phone number

Hi,As I mentioned as title, I cannot use my phone number to receive messages or make a phone call. But it still has credit. Please help me check with it. Thank you.

Resolved! Phone barred

I have recently moved from a contract to pay as you go. The switch happened whilst I was abroad (still am) and I now cannot make a call, call 150, pick up voicemail etc as my phone seems barred. How do I release this asap?

Free boosts

I can't find my free boosts where'd I add them on my account

Pay as You Go phones

Do EE have Pay as You Go phones priced from £50.00 to £80.00?

Wifi mini

What pay as you go sim card do I buy to use WiFi mini as home broadband is off

Resolved! My phone top up details vanished from my EE PaYG account?

hi,not sure whats going on but i aint toped up my phone since last sept due to not using it and now i cant receive text messages or phone calls and i went into my ee acount to top up and theres no area to top up at all like my brother's account? as m...

Can’t add card keeps freezing after confirming

HiWhen I got to top up , I enter all my detail for the 30 day recounting plan, and once I press confirm it doesn’t go through just freezes on the next page . any idea anyone thanks