Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYGO no data

I have a PAYGO account, originally Orange. I have £11 credit, no packs or add-ons that I am aware of, and 0B of data. I can make calls and send texts, but have no access to mobile data. How do I obtain true PAYGO data, ie no time limit on the data...

minutes

Refund

Hi, I just brought a top up pack for £10 by mistake. I wanted to purchase a different pack. Could you please refund me so I can make the change? Thank you

Resolved! Number deactivated and number lost?

Hi, I have been living in Spain for some time but kept my UK number and EE pay as you go SIM. Due to having a new baby and a long NICU stay I totally neglected using it and now it would appear that I have lost my number. There is no signal from my EE...

EE number may be deregistered

I recently encountered an unexpected issue with my EE Pay As You Go phone card, and I'm reaching out to the forum for advice and insights. Despite having left the UK six months ago, I've diligently kept my phone account active by topping up credit ev...

Retaining my mobile number while abroad

I'm currently travelling outside of the UK for four months, having left at the start of Jan and requested to switch my contract to PAYG at time of departure. I did not realise I needed to use / activate my 'new' PAYG plan in the UK before going abroa...

Resolved! Data

How can I get more data until my new one start

top up with pin

hello, I can't add the pin from the voucher, it always gives me an error and I can't add it, please help me if you can, I'm not in the United Kingdom, I'm in Bulgaria, I have roaming on, I don't know why I can't add it, please help me

Resolved! top up

hi,how to buy top up

PAYG sim card error - can someone PLEASE help from EE!

Could someone please help with an issue I have with a PAYG sim card that has had the number disconnected in error.I have spent nearly 2 days, on and off of live support chat, on and off the phone (someone from EE will get back to you in 24-48 hours a...