Cant use my £73 credit

[Adekrishmatlily]

My payg sim isn't working despite having £73 credit because i haven't sent a text or made a phone call in 4 months

[XRaySpeX]

@Adekrishmatlily : It must have been more than 4 months since you made a chargeable action. Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Adekrishmatlily]

Didn't think its been 6 months. but its showing credit on the ee app. Just wont send or receive anything now. Will ring ee off another phone to hopefully reactivate it. Thank you

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.