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Top up PAYG phone - stuck at "Go to Menu > Top Up"

TheBeardyMan
Investigator
Investigator

‎13-03-2023 07:20 PM

I'm trying to top up my PAYG phone. According to the website, the steps are:

  1. Log in to My EE.
  2. Go to Menu > Top up

I've done the first step "Log in to My EE", but I'm stuck at the second step "Go to Menu > Top Up". The first step "Log in to My EE" takes me to the URL https://ee.co.uk/app/landing-tmuk,  but I don't see "Menu > Top Up" on that page.

How do I navigate to "Menu > Top Up" from https://ee.co.uk/app/landing-tmuk?

 

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎13-03-2023 07:34 PM

@TheBeardyMan : The Menu is the 3 horizontal lines @ top L of that landing page. It then slides in from the L, incl. Top-up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
TheBeardyMan
Investigator
Investigator

‎13-03-2023 07:51 PM

OK, I was able to make the 3 horizontal lines appear by moving the tab to a new window and reducing it's width, but the only items in the menu are "EE Community" and "Log Out".

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to TheBeardyMan

‎13-03-2023 09:49 PM

You have no numbers registered to it. Haven't you registered your PAYG no. to it already? You need to 1st before you may top-up via MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
FR06
Visitor

‎14-07-2024 12:06 PM

Hi

 

same here . worst experience EVER . i use to have the link to pic and choose how much data i plan to use . but now the URL has disappeared and it is nowhere to be found online . i have been at this for an hour straight and it is virtually impossible to find it . logged in . linked device etc.. nada.  

0 Helpful
Leanne_T
EE Community Support Team
In response to FR06

‎14-07-2024 01:23 PM

Hi there @FR06 

Thanks for coming here 🙂

Can you view remaining data and available add-ons using the add-on.ee.co.uk link?

Thanks. 

Leanne 🙂

0 Helpful