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Has anyone else had an issue with 3d secure and paying for a PAYG sim?

3dsecureproblem
Investigator
Investigator

‎03-05-2023 04:19 AM

Whenever I try to pay, it says authentication is required but then displays the 3D secure page as being blocked. I thought it might've been a chrome issue and tried again with safari, but the 3d secure page never popped up. The fast/aonymous payment option doesn't work either- what do I do?

0 Helpful
6 REPLIES 6
3dsecureproblem
Investigator
Investigator

‎03-05-2023 04:22 AM

Also, I've seen posts about this with Polish banks but this is a GCC bank w an international account that has worked perfectly fine in the past.

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James_B
EE Community Manager
EE Community Manager
In response to 3dsecureproblem

‎03-05-2023 08:19 AM

Hi @3dsecureproblem,

Welcome to the EE Community. 🙂

Do you see the same issue over mobile data and WiFi?

James

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3dsecureproblem
Investigator
Investigator
In response to James_B

‎03-05-2023 02:06 PM

Yup. Tried using data, hotspot, wifi and nothing worked. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to 3dsecureproblem

‎03-05-2023 02:08 PM

Can you top up successfully with a different card @3dsecureproblem?

James

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targoo
Visitor

‎08-07-2024 07:14 AM

same issue with Startling Bank

0 Helpful
Katie_B
EE Community Support Team
In response to targoo

‎08-07-2024 07:41 AM

Hi @targoo. 

Thanks for coming here. 

Do other cards work OK?

Katie

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