Can’t connect - Uk to France

[Zxcvbn_1]

Hi

My phone shows ‘Couldn’t activate cellular data network.’ since I’ve arrived France today. 
Cellular data on,  Roaming on and Network selection isn’t ‘Auto’. 
I’ve got a message that is ‘Great news! You now have access to your pack allowances for 24 hours.’  from 150. 
Could anyone pls tell me what should I do?

[Christopher_G]

Hi @Zxcvbn_1 

Welcome to the community.

Could you try manually connecting to a different French network please? 

Chris

[Zxcvbn_1]

I did. But it didn’t work. Also I switched off the phone and nothing changed.

[Christopher_G]

What happened when you tried to connect, @Zxcvbn_1? Did you get any error messages? Have you seen a signal in the top corner of your phone from a French network since arriving?

Pay as you Go SIM cards are only activated for roaming if the SIM was used to make a call or send a text message within the UK before travelling. Did you do that, if you're on pay as you go?

Chris

[Zxcvbn_1]

It is shon that ‘could not activate cellular data network. Turn on cellular data or use wifi.’

I’ve already turned on cellular data and roaming on.

when I arrived France, I texted ‘ROAMEU1D’ and then  got a msg like ‘Great news! You now have access to your pack allowances for 24 hours.’

However, I can’t connect to internet without wifi.

[Christopher_G]

Do your calls and text messages work, @Zxcvbn_1?

Could you try changing this network mode: Tap Settings > Mobile Service > Mobile Data options > Voice & Data between 5G and 4G, to see if it makes a difference please?

Chris