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About how to reconnect the devices

24Mohamadi
Visitor

I need to connect some my devices , because I earlier paused them , but now the app is improved and I don’t where to find the devices which are saved previously 

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @24Mohamadi 

Thanks for coming to the community.

If there was maintenance taking place on the app overnight, you'd only be able to resume the connection to the paused devices until it is up and running again.

You can do this by going to Manage then Broadband and select the groups or devices that were paused.

Michael

View solution in original post

2 REPLIES 2
Michael_D
EE Community Support Team

Hi @24Mohamadi 

Thanks for coming to the community.

If there was maintenance taking place on the app overnight, you'd only be able to resume the connection to the paused devices until it is up and running again.

You can do this by going to Manage then Broadband and select the groups or devices that were paused.

Michael

This shouldn’t be a app only feature… and it’s been that way for years you guys have to change it as it hurts your customers