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My EE top up voucher won’t send to 150

GCowans
Explorer
 
8 REPLIES 8
GCowans
Explorer

Not sure but over a year ago 

XRaySpeX
EE Community Star
EE Community Star

What's over a year ago? When you last used your PAYG SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lillycampbell12
Visitor

How do I redeem my voucher

 

@Lillycampbell12 : Text VO {space} 16-digit voucher no. to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
adrian7799
Visitor

I would like to buy a £10 voucher

Lesley_W
EE Community Support Team

Hi @adrian7799 

Welcome to our community.

You can see all of the ways to top up here How to top up a pay as you go mobile | Mobile Help | EE, including where you can buy a voucher if that is your preferred method.

Lesley

Iram5
Visitor

I’m trying to top up my phone. I’ve got a voucher and I’m sending the VO with the 16 digit voucher code and it’s saying not delivered. Also I’m trying to call 150 but it’s saying you need balance to call. Any help would be much appreciated!Thanks. 

XRaySpeX
EE Community Star
EE Community Star

@Iram5 : Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP