Sim card issue

Alexandra891 · ‎29-08-2025

Dear Sir/Madam,

I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any call or send/receive any messages. Can you please reset this phone number as I would like to keep it and plus I have a extra voucher credit which also I can't put it on.

Kind regards..Alexandra

Alexandra891 · ‎29-08-2025

Hello

It was sorted by EE Customer team helpline. My sim card was suspended so
they reactivated for me.

Thank you anyway for the reply.

Kind regards

View solution in original post

XRaySpeX · ‎29-08-2025

@Alexandra891 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alexandra891 · ‎29-08-2025

Hello

It was sorted by EE Customer team helpline. My sim card was suspended so
they reactivated for me.

Thank you anyway for the reply.

Kind regards