My EE top up voucher won’t send to 150

[GCowans]

Not sure but over a year ago 

[XRaySpeX]

What's over a year ago? When you last used your PAYG SIM?

[Lillycampbell12]

How do I redeem my voucher

[XRaySpeX]

@Lillycampbell12 : Text VO {space} 16-digit voucher no. to 150.

[adrian7799]

I would like to buy a £10 voucher

[Lesley_W]

Hi @adrian7799 

Welcome to our community.

You can see all of the ways to top up here How to top up a pay as you go mobile | Mobile Help | EE, including where you can buy a voucher if that is your preferred method.

Lesley

[Iram5]

I’m trying to top up my phone. I’ve got a voucher and I’m sending the VO with the 16 digit voucher code and it’s saying not delivered. Also I’m trying to call 150 but it’s saying you need balance to call. Any help would be much appreciated!Thanks. 

[XRaySpeX]

@Iram5 : Where are you?