Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22004 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12531 Views
  • 0 replies
  • 6 Helpful

Pay as you go connection problems

I’m in New Zealand for up to 12 months and before I left the UK I changed my contract to pay as you go so I can keep my number. I put £10 on shortly after I arrived in NZ but now I can’t send texts or make any phone calls including to 150. Any sugges...

Abg5 by Investigator
  • 402 Views
  • 7 replies
  • 3 Helpful

Where has my voicemail gone ?

Ive missed important messages because people weren't leaving voicemail but i now know its because its disappeared,  ive done vm on numerous times ive restarted the phone and it just keeps saying it cant be done at this time , ive always had it im on ...

Dantay1 by Visitor
  • 429 Views
  • 1 replies
  • 1 Helpful

Refund

I forgot to cancel my monthly subscription for my pay as you go sim. I was charged 27£ and I would like a refund as I’m currently not using the sim. 

Agnes177 by Visitor
  • 375 Views
  • 1 replies
  • 1 Helpful

Resolved! trying to top up but i have no credit

recently ran out of credit and it wont let me text the top up number or call 150 because i have no credit. then i tried making an ee account to top up that way and a code needs to be texted to me to set up my phone with that so that doesnt work eithe...

18£ credit but now allowance

Hello, could please someone help me understand why I don't have any allowance, yet 18£ credit?Your allowancesData: 0 MB left of 0 MB0 MB0 MBNeed more Data? Get an add-onMinutes: 0 left of 0 0 Minutes0 MinutesNeed more Minutes? Get an add-onTexts: 0 l...

DZ114 by Explorer
  • 372 Views
  • 3 replies
  • 0 Helpful

Return my plans

<top> <top> Buongiorno io avevo la promozione con contratto di 20 £ con 50 GB e tutto il resto illimitato io ho caricato 20 £ mi avete dato 15 GB di cui mi sto già finendo ma non posso più caricare gentilmente Vorrei tornare se possibile se no cambio...

Lollo83 by Investigator
  • 380 Views
  • 3 replies
  • 0 Helpful