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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1688 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2417 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27322 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14429 Views
  • 0 replies
  • 6 Helpful

Payg

I’ve just received my new sim I payed £35 subscription but it’s still saying I don’t have enough credit to make calls. 

Daves167 by • Explorer
  • 437 Views
  • 3 replies
  • 2 Helpful

PACK10 Issue

Hello.I just bought a simcard from the shop and a 10 pound top up.I got a message thanking me for my 15 pound pack purchase for some reason, deciding to ignore it.I then put my VO Number in, EE Informed me that I had 10 pounds credit so I chose PACK1...

Sam32423 by • Visitor
  • 1290 Views
  • 3 replies
  • 1 Helpful

Pay As You Go

I have an EE pay as you go sim and for some reason its gone to no service and then I go to my EE app and it says my account has been closed 

tr4hm3t by • Visitor
  • 375 Views
  • 2 replies
  • 0 Helpful

My £10 top up started then disappeared

i bought a £10 top up 2 days ago which comes with 8gb of data 500 mins and unlimited texts but when i went to call someone yesterday it said i ran out of minutes which is impossible as id only called a couple people for no longer than 5 minutes then ...

kira17 by • Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to use the balance in my account for subscription pack

Hi I had to subscribe a package so I topped up my balance , but when I go to a subscription pack it takes me to card payment option n I already have top up balance in my account. I used 20 GBP per month pack n don’t want to use it again, instead use ...

Sidra3 by • Visitor
  • 425 Views
  • 2 replies
  • 5 Helpful

Resolved! £10 Everything Pack

I topped up my phone last night with enough credit for my pack to automatically renew.Today, my £10 everything pack did NOT renew itself, despite there being £10 on my phone.I had masses and data built up also and obviously, this has not renewed eith...

Account

Can you possibly provide a message that confirms this is my number with my name and number on it please 

Floanna by • Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

Pay as you go

I am out of the country and I am unable to purchase a pack as the Web page keeps saying we are trying to fix this page. How can I top up my phone credit 

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