cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

3DSecure payment could not load on EE website

MEg104
Visitor

Hi.
I have had this problem since starting my EE account 1 month ago. 3DSecure payment refuses to load when i tried to pay with my credit card, but works on my debit card. Both card are from the same country (not UK), both are Visa, just different bank. the 3DSecure for the debit card also work when i have blocker on, so i don't think that's the issue. I wanted to email EE directly but they don't seems to put that information in their contacts, and the filling complaint option don't have sections relating to website problem (or i just couldn't find it) so i decided to post here. 

Also please don't tell me to just add my card detail in the EE app either. I'd rather going out of my way to top up through the wed since i'm not a fan of services saving my card info. In fact I think EE should have a 1 time payment / anonymous top up options in their app. 

I'll probably be moving to a different service if this is not resolved. 
Screenshot 2026-10-22 194146.png

1 REPLY 1
Rach_H
EE Community Support Team

Hi @MEg104,

Welcome to the Community!

I'm sorry to hear about thr trouble you're having with making a payment. Is this still happening if you clear your cookies and cache?

Rach