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Plan

Aniko1990
Explorer

‎12-12-2025 11:21 AM

I’ve ordered a pay as you go sim card recently  with the plan , i downloaded the app but I can’t see my plan. It says I don’t have one  

did i miss something maybe??

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎12-12-2025 11:32 AM

@Aniko1990 : How much did you pay for it? When did you receive it?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Aniko1990
Explorer
In response to XRaySpeX

‎12-12-2025 11:41 AM

I paid £9. I should have 20GB, 500 minutes and unlimited texts. 
I did text and it says my balance is £0 

0 Helpful
Aniko1990
Explorer
In response to Aniko1990

‎12-12-2025 11:42 AM

I received it today 

0 Helpful
Peter_W
EE Community Support Team

‎12-12-2025 02:11 PM

Welcome to the Community, @Aniko1990.

Can you please double check your bank to make sure that the £9 for the plan definitely came out? 

We offer the option to order, select a plan and top-up later, so there's a chance the payment may not have yet been taken.

Peter

0 Helpful
Aniko1990
Explorer
In response to Peter_W

‎12-12-2025 02:40 PM

Yes, I checked and it has been deducted from my account.

 

0 Helpful