PAYG SIM - Calls blocked, need reactivation

[Rene8ade]

Hello.

My EE Pay As You Go SIM is fully restricted.
Credit is available, SMS works, but incoming and outgoing calls are blocked.
Service SMS to 150 / 60071 cannot be sent.
The SIM was inactive for a long time.

I will send the phone number in private message if needed.

Please help me reactivate voice services on this SIM.
Thank you.

[bristolian · Accepted solution]

In the absence of chargeable usage or top-ups, PAYG lines are hibernated after 179 days. You then have a further 3months to contact EE-CS to reactivate the number and restore credit, before the line is totally disconnected after 273 days.

EE-CS can be contacted on 07953 966150 from any working phone, but there is no access to individual customer accounts on here.

[XRaySpeX]

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@Rene8ade wrote:

SMS works

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Both sending & receiving?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.