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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14222 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24798 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49651 Views
  • 55 replies
  • 13 Helpful

Direct debit issue, now i'm frustrated with EE

For whatever reason when i changed my direct debit date for my contract and my device everything went pear shaped and i was getting texts saying pay now etcI rang up and talked to staff who said no problem the direct debit is set up (which is in my p...

MRSCHIMP by • Investigator
  • 1442 Views
  • 8 replies
  • 1 Helpful

Resolved! I got double charged

I payed through the website for my monthly bill, but still got the money taken from my card through direct debit.Does anyone know who I should contact about this? I basically payed them twice for this month.

anapaug by • Explorer
  • 325 Views
  • 3 replies
  • 6 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49651 Views
  • 55 replies
  • 13 Helpful

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

shanban by • Investigator
  • 12750 Views
  • 8 replies
  • 11 Helpful
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