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Why are EE increasing the charges for Mobile SIMs by 25%

sfutcher
Investigator
Investigator
 
1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@sfutcher : It's not calculated as a %age change. It's a fixed £2.50 pm for each SIM. See About annual price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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10 REPLIES 10
sfutcher
Investigator
Investigator

I've just received a letter saying the same.

Previously the increases were fixed at Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%.
There is no way that equates to a 25% increase - are EE just hoping that no-one will notice?

sfutcher
Investigator
Investigator

They'll definitely succeed with that strategy if they continue increasing their prices by 25% each year.

EE might say it's all OFCOM. £2.50 increase really doesn't make any sense for cheap SIM only plans. OFCOM might change this again in few years to inflation based or something but then it's too late for us. Simply no point in being a loyal customer for years. So just keep changing every 12 months if possible. I believe soon or later we can start seeing some reasonable 12 months plans from all providers.

XRaySpeX
EE Community Star
EE Community Star

@sfutcher : It's not calculated as a %age change. It's a fixed £2.50 pm for each SIM. See About annual price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

He simply represents £2.50 in % terms as 25% increase in his case.

Minkey1
Star Contributor
Star Contributor

@cassmtf 

Perhaps bcs in his case, it is.

My SIMs start at £7pm.

Thanks to the geniuses at Ofcom, I’m subsidising those who get a phone+airtime on a contract.

Outstanding.

Mike
Ex BT. Now EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only in iPhones 17PM and 13.
LG Oled, Denon/Wharfedale/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
bristolian
EE Community Star
EE Community Star

When mid-contract price rises were first allowed by Ofcom, they were percentage-based thus lower-priced plans had a lower increase. Then the inflation-crisis hit and price-rises breached double-figures, causing mass complaints.

There has been a general trend across the industry since then, towards "simplicity" that is best achieved by fixed-price increases, also achieving the price certainty over a 2year minimum-term that consumers generally want.

The negative-side of fixed-price increases is that they tend to be a higher-percentage on lower-priced plans, as in your case. Whatever the industry or individual operators do, is likely to cause upset somewhere.

garybs29
Skilled Contributor
Skilled Contributor

@Minkey1 given the price increase on a flex pay airtime is the same (device on 0% credit agreement) & a non flex pay handset increases £4 I don't think you're actually subsidising them!

Minkey1
Star Contributor
Star Contributor

@garybs29 

So I’m not paying the same amount on my £6pm plan as someone paying £60pm for an all singing and dancing plan?

OK.

Mike
Ex BT. Now EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only in iPhones 17PM and 13.
LG Oled, Denon/Wharfedale/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K