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40% bill increase

Joeboy22
Visitor

I just got a text to say my £6 a month bill is being increased to £8.50. A 40% increase ! Outrageous ! During a cost of living crisis too. BT / EE should be ashamed. 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

That's correct.  It's the Annual price changes from March onwards which you accepted as part of your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

That's correct.  It's the Annual price changes from March onwards which you accepted as part of your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

@Joeboy22 

Wow £8.50. 

This is not the annual price increase then. 

I suspect that If you're out of contract on a legacy plan EE like all carriers can give you 30 days notice they are moving you to a more current equivalent plan. The cost may increase as a result. 

It is all detailed in the terms and conditions.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner : It's not BY £8.50. It's TO £8.50 & hence BY £2.50. So it is the annual price increase!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

When mid-contract price rises were first allowed by Ofcom, they were percentage-based thus lower-priced plans had a lower increase. Then the inflation-crisis hit and price-rises breached double-figures, causing mass complaints.

There has been a general trend across the industry since then, towards "simplicity" that is best achieved by fixed-price increases, also achieving the price certainty over a 2year minimum-term that consumers generally want.

The negative-side of fixed-price increases is that they tend to be a higher-percentage on lower-priced plans, as in your case. Whatever the industry or individual operators do, is likely to cause upset somewhere. There are a handful of providers out there who advertise fixed-prices across 24months, but they may have other drawbacks in other areas.

Sire89
Investigator
Investigator

Same for me mate. Just got hit with a completely unjustified 25% increase, The last straw. 

Chris_B
EE Community Star
EE Community Star

It’s a fixed price increase not a percentage increase.   The fact any can work it out as a percentage is great but it’s a £2.50 increase across all price points.    The low the tariff the higher it is when worked out as a percentage.   And a few years ago everyone was complaining about the CPI+3.9% increase.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.