Still getting charged after PAC?

Immanueld2 · ‎08-09-2025

So I just transferred my number to a new service like a week ago and it was working fine until yesterday when I am still charged with monthly cost? Is that normal? Or am I missing something.

Schockwave · ‎08-09-2025

@Immanueld2 , you should be refunded automatically.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Chris_B · ‎08-09-2025

@Immanueld2 If your bill was generated before you changed network that bill is still taken. You’ll be refunded back up to the pint your number was migrated away from EE. Please allow between 7-10 days for a refund.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Immanueld2 · ‎08-09-2025

Thank you for the clarification. Do I need to inform EE on this case or will I be refunded automatically. Thanks

Schockwave · ‎08-09-2025

@Immanueld2 , you should be refunded automatically.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.