Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Not able to view my mobile bill through the EE app/online

ve been able to view bills until today ,I have two phone numbers on one account and I cannot view them, they have gone, says link your number in the EE account, when I do it says number already linkedcheers Rod

Bills

Hi all My bills going up. It started put 18 months ago about 28 quid. Now it will be over 40. I really can't afford it too. Wat can I do. Its going g up £4. Along will all my other bills going up top. I am 64 disabled and don't work. Is there away ...

Resolved! Paid for insurance but EE say they don't have a replacement model

Sigh, why does no one deliver on what you pay for them any more?Calling to replace my iphone SE as it's damaged and am told that a replacement is no longer in stock and they don't know when it will be. 'Days? Months? Years?' I ask. 'I'm afraid I can'...

Leaving

How do you know if you are on a contract with EE. I've been with you for years but feel it's too expensive to stay

Resolved! Upfront payment

Ok so I’m worried , paid a £200 upfront payment that has been taking from my acount I then received an email saying credit check failed , no mention of a refund when and how does this work thanks

Getting charged for an account that's not mine.

Hi there,I'm on here as a last resort because I've just discovered that I have been paying for an EE mobile account that is not mine. EE claim that I ordered a SIM card but I definitely did not and the number they claim it relates to has never been ...

Resolved! My billing

I want to cancel the ee I don't want to stay with you for next three months

Resolved! Re: Removing phone number from account

What if you're contract is finished and basically on a rolling contract?

Resolved! Webchat

How do i contact EE through webchat to discuss my bill

Resolved! Multiple Direct Debit Detaiils

Hello all,Quick question - is it possible to have multiple direct debit details for different plans?I'd like to pay for my SIM only plan with my business account, however I have also taken another contract out for an Apple Watch Ultra 2, which I want...