Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14161 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24762 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49565 Views
  • 55 replies
  • 13 Helpful

Cancelling within the 14 Days

HiI recently signed up to EE on a sim only plan.My new sim card arrived on Sept 27th and on that date I completed and emailed off the cancellation form to the email address provided.I've not received any acknowledgement of my email being received.I'v...

c00kie72 by • Investigator
  • 419 Views
  • 5 replies
  • 0 Helpful

Resolved! Confused

I have tried to order a contract, but due to the employment field needs to be filled. I am a disabled non working individual who doesn't have the option too select to put university, retired, working or other. I would assume disabled would be categor...

Resolved! Tech ad on when ending a contract

I have 2 lines and 2 watches, one of the lines is almost out of contract but it has a tech ad on that doesn't end until July. If I cancel the line would I need to pay off the entire tech bundle balance on the final bill? Or could I continue paying th...

When do I get discount?

I have been with BT for years now but swapped O2 number to EE and was told as being with BT I will get 30% discount when made the EE contract, first payment was full price £36 and not the £12.50 they said it would be as discount and first 6 months ha...

mlee6050 by • Explorer
  • 315 Views
  • 1 replies
  • 0 Helpful

Moving to Sim only

HelloI understand that I can now move both our mobiles to Sim only and make savings. I am unsure of the pros and cons of doing so and would appreciate any advice.Many thanksAdam Wheatley

adamw123 by • Visitor
  • 263 Views
  • 2 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More
Learn about