Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 67486 Views
  • 69 replies
  • 14 Helpful

Cancelled contract but still sending bills

Hi there cancelled my contract payed what I owed and cancelled direct debit,they’re still billing me although I’m not using my uk phone?I now live in Spain so have a Spanish phone,they don’t do emails and I’m not gonna phone them

Twynip51 by Explorer
  • 2172 Views
  • 8 replies
  • 2 Helpful

12 month contract ending

Hi - my 12 month SIM only contract is due to end next month. I understand it will continue on a 30 day rolling contract if I do nothing but I just want to know will the discounts end? I was given them as part of contract negotiations/ customer loyalt...

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TJ190264 by Visitor
  • 865 Views
  • 1 replies
  • 1 Helpful

Contract ending? Upgrading phone?

I have the iPhone 13 Pro max and my contract is going to end next weekend and want to upgrade to the iphone 15 pro max. Will I have to bring any ID with me (e.g credit card, proof of address) when I come to upgrade?  

Resolved! How can i see up to date itemised useage

I used to be able to see up to date itemised usage on my app, until the last year or so i can only see it on my monthly bills. Am I doing something wrong? I need to keep an up to date record of who Is phoning who and I'm struggling to keep up to date...

Missdoo by Visitor
  • 1027 Views
  • 3 replies
  • 1 Helpful

Ee cancelled their own contract

Agreed to a new contract but then find out the phone I had wanted was out of stock so was in process of asking someone from a different department if there was any available of a similar price but he said he couldn't believe the price I'd been given ...

Paying bill from abroad

Hello please how can I pay my EE bill from abroad. I left the UK in April (10th of April), and the SIM card got lost so I do not have access to the app. they’ve been sending mails to the UK address and I’ll really appreciate if i can get help paying ...