Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13869 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24567 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49028 Views
  • 55 replies
  • 13 Helpful

Resolved! Contract end still being charged

My 24 months EE contract ended on 26 September which was 75/month. On the same day I upgraded to a sim only contract of 17/month. Still EE charged me 75 pounds which was the 25 th payment for my last contract. As EE always charges a month ahead of th...

imran6055 by • Investigator
  • 703 Views
  • 3 replies
  • 2 Helpful

Cancel my contract

This line is out of contract early next month can you cancel it please David [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

tonz1 by • Visitor
  • 263 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrade

Hi,Im due for an upgrade in 2 months but have been offered to upgrade now for free. If I choose to upgrade, would I still have to pay the remaining 2 months from my old contract as well as the new contract or just the new contract?

Resolved! Going sim only

I’ve been an EE customer for a few years now, and have upgraded each time to the latest iPhone. I’ve held off this year as I want to go sim only.Financially it makes more sense. I intend to stay with EE, but looking at what I still have to pay off to...

ShaunV91 by • Established Contributor
  • 256 Views
  • 1 replies
  • 2 Helpful

Agreement

Ee messaged me to say that a new agreement was in my ee.I am presuming this is to sign or read and tick.Where would I find this.ive looked everywhere.Tia

Tracey692 by • Investigator
  • 284 Views
  • 5 replies
  • 2 Helpful
Most solutions
More
Top Helpful authors
More
Learn about