Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16101 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26170 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53890 Views
  • 55 replies
  • 13 Helpful

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Jhd7 by Investigator
  • 1622 Views
  • 39 replies
  • 7 Helpful

Resolved! Request for VAT Reciept

I would like to receive VAT receipt for payment in October in order to settlement from Company.Please send me as an email.

Sungkang by Visitor
  • 553 Views
  • 4 replies
  • 0 Helpful

Can’t upgrade for to system error

Hi, I am on sim only plan and have been for 6 months, I am due an upgrade and have not been able to get my upgrade processed as the EE system has a huge error on my account because I changed my phone number a couple months ago that the EE system thin...

Rvhives by Contributor
  • 863 Views
  • 5 replies
  • 0 Helpful