Upgraded early but old contract still showing

[SamNewall]

I recently upgraded my contract 4 months early (Mobile Phone + Sim plan) to an All Rounder Unl (keeping my SIM card) with a trade in (sending back my old mobile). I received my phone yesterday morning however the My EE app / website is still showing my old contract. Is there a waiting period for the new contract to be started or is it because I need to send back my previous handset first?

[Leanne_T]

Hi there @SamNewall 

Thanks for coming here. 

Has the new plan started but the contract dates not changed? 

Leanne 🙂

[SamNewall]

Leanne,

Just checked this morning, looks like My EE app / website is showing my employee discount.

I was supposed to get my mobile phone yesterday, as per the dispatch email. However, I received it on Sunday. Not sure if the dispatch date corresponds to the contract start date, but it's all sorted now.

Thanks anyway.

[Leanne_T]

Thanks for coming back and letting me know @SamNewall 

Leanne 🙂