Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Invoices are not available

Hi, I have logged in and click on Bills and Payments which is towards the top right of the screen. Then a new screen loads and shows a button that says LATEST BILL which I click on and then nothing appears.I have tried on a different web browser but ...

Resolved! upgrades not showing on three lines upgraded Saturday, contract ended yesterday

Hi All, Is it usual that it might take days for an upgrade or any form of confirmation communication? we upgraded three lines to the same sim only tariff. All I have for one phone line is a screen capture I took of the sim only upgrade order number, ...

Payment Statement for Device

How can i get a statement for device payments i make each month?I can get the data bill from my EE account but cannot see the device bill.

Extra charges

how do I see what the extra charges are for on my bill please

Resolved! Contract

I recently took a new phone out on contract with a sim but gave the person the wrong email. since then managed to have the email corrected to my real on and managed to have my phone robbed .i. Want to link the device to my ee account as I changed my ...

Refunds

I have been repeatedly overcharged by EE. I have been promised a partial refund, but despite several assurances given to me, no refund has been received. Who should I complain to?

How can I check if I have extra costs so far

Bill

Hi I was wondering how do I check what left of both my phone bills thanks

Overpayment

I tried to pay my contract early, but instead of it taking that money, it charged me again and kept it as overpayment, what does this mean? What’s happens with my money??

Resolved! Charged twice

My August bill noted two calls outside my plan, one to the US and one to Ireland. I was charged accordingly.The estimate for my September bill includes the same two calls (identical times and numbers). Why? I would like them removed from September's ...