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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59534 Views
  • 69 replies
  • 14 Helpful

Debt passed on debt collection agency

So i was behind on payments and wasn't able make any payments until yesterday where I came to a resolution via chat on the app. Then today I received a txt to say that it had been passed on them (collection agency) and gave me a reference number. As ...

Dunks91 by • Established Contributor
  • 1621 Views
  • 7 replies
  • 0 Helpful

Extortionate charge

My flight was cancelled with Turkish airlines so I had to call their customer service to get booked onto another flight. I have just noticed the amount I have been charged because it was an 087 number. Seems a bit unfair when I was in a worried situa...

SP261 by • Visitor
  • 686 Views
  • 1 replies
  • 1 Helpful

Insurance Delays

I made a claim of stolen mobile phone on 14-05-2024. Still no response from EE. Highly ee is not recommended to anyone. Every-time I call them I hear the same words ‘we are having some checks, please understand’. It is already almost a month. More wo...

Fa38 by • Visitor
  • 407 Views
  • 2 replies
  • 2 Helpful

billing

Anyone else not able to access their details on the app and website?

james562 by • Visitor
  • 299 Views
  • 1 replies
  • 0 Helpful

Is it possible to speak to a human being on EE ?

I received a bill for my first monthly rolling contract payment and I'm trying to contact EE to add my direct debit details except every time I call 150 it gives me a list of options that takes me right to the beginning again to call 150. On the bill...

Dave901 by • Explorer
  • 432 Views
  • 2 replies
  • 1 Helpful

Re: EE losing court case lawsuit

What was your case? I have a complaint against EE for over charging for over five years . My contract was finished but I still got charged the contract fee plus they were overcharging re data. 

BeckyG19 by • Visitor
  • 744 Views
  • 1 replies
  • 1 Helpful

Does changing your number start a new contract?

I've had my current EE contract for several years and as such, I don't get charged any roaming charges when I move abroad. I want to change my mobile number. If I do this, will this effectively create a new contract (thus inflicting roaming charges o...

Resolved! Account suspended

Hi there I was with seeing what has happened to customer service online? I have paid 200 pounds towards my bill and was wondering if by any chance my account can be un suspended please and thank you also could I set up a payment plan? 

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