Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can i have my pak number please

Resolved! How long my contract is for

Resolved! How long to the end of my contract

Changing my plan.

My contract ends in a few weeks & I'm being offered a new phone & a new contract, but I don't need or want a new phone. I pay a minimum or £26 per month for 4Gb of data, but I want a monthly contract which I have seen with Lebara for £5 per month for...

Resolved! Re: Closing account

The account is in my wife's name. We have separated and gone abroad. I usually pay the bill. How do I close the account if the EE account is in her name and I only have certain access?

New Contract

Hi I got a new contract other day while talking to Bt. But still haven’t received anything from yourselves

Resolved! c

hi! Do you know how can i update my mothhly payment from direct debit to credit card? Thank you!

Re: Welcome to new EE

I am currently on a plan of 50gb til 2025, but wondering if I could get any downgrade plan or could I share it to my family member as I will be on maternity leave soon and won’t be going out that much for a year. I am bit tight in saving now.i would...

Account

I just want to go into my account why is it all forums this is horrendous

Re: Been paying for an unknown number for months

Hi Jenn, I know this is a bit late from your original question, but I’ve had the same thing, I found out from EE there were 2 unknown landlines and an unknown mobile added to my account without my knowledge, EE have removed them but will not give me ...