Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill payment

What to pay my bill online but can’t access my account??

Monthly sim

Hi I’ve just ordered my son a phone for Christmas. It arrived Monday. The following day an EE sim arrived separately. I was like fab I can set it up soon. Just opened the parcel bag the phone arrived in and that has a sim also. Which do I use? Any id...

Resolved! Itemised billing

How do I requEst itemised billing?

Resolved! Unknown charges

Last night 16/10/23 at 22.42 I was charged £23.99 from Boku. Who is this and why was I charged

Resolved! Need to pay final bills from abroad

Someone please help!I cancelled my broadband and asked to move my phone to pay as you go because I was leaving to go travelling. I thought I'd pay the final bills, so I cancelled my direct debits. Unfortunately I hadn't, and only realised when I was ...

Re: Bill

I have been your client for several yearsI paid all my bills regularlyAt the beginning of October I changed my plan and phone with you.I also took a samet watch samdung 6.I was told that I would be paying £12 for it.Unfortunately for the 2nd bill I s...

Proof of address

I need proof of address ,where will I find it??

Re: Error in Bill

Hey. Did you get your money back? I have recently upgraded and have had the same problem.i have upgraded and paying £37 a month and EE have taken £800 out of my account.

Bill EXTREMELY higher than what was discussed.

So I was contacted by EE either last month or the one before can’t remember exactly, to have a contract for the IPhone 15 with a 125gb sim (he said this would be thrown it not that I had a choice). I was told it would be £60-£70 per month but Novembe...

Contracts & Billing

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