Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel eSIM

Hi, I recently switched to another provider and I’m wondering how to cancel the eSIM u have through EE. I have talked with EE through phone but they were of no help as they only tried convincing me to stay, which I won’t do. So how do I cancel my eSI...

Unable to access upgrade text offer by any means

Ok,So I've received the marketing messages regarding the new 24Ultra handset, that I can grab it free at £56 with a discount of £14 on that by trading in the handset I currently have.This is a significant saving, and a new device with larger storage ...

bills i want to gain access to my bills soi can print copies

Bill

Hello. Why you still charge my roaming if I’m not using and haven’t been abroad?

Resolved! Claim issues

Hello yesterday I lost my watch and I explained whole scenario to the EE customer care . I didn’t get update regarding my process .

Bill enquiries

HiI paid an amount of my bill but not in full so I still can't do calls or have dataI want to negotiate the rest of the payment but I am not able to call customer service, can you help me?

Upfront

Hi I made a contract for I phone 15 pro max few days ago and i pay 200 pounds as upfront but when I receive a confirmation email it says that you paid 30 pounds

Resolved! Student Discount

Why can't you use a student discount when purchasing in-store?I'm in town today so left purchasing until today as I got all day.They tell me I have to apply afterwards which I know is wrong the T&C's state you can't add it retrospective. But nowhere ...

I want to change my billing address

i want to change my billing address but i lost my sim

Depositing using boku

So I’m trying to deposit to a website using boku so it comes out of my mobile bill and it’s not letting me it has worked in the past but isn’t working now any ideas people ?