We've brought forward £50.00

[mihov79]

I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been charged?

[Profile closed]

£50 deposit for a new customer?

[Chris_B]

@mihov79   it’s probably so you can have roaming enabled,  it’s refundable token as you are a new customer.  EE just want to make sure you’re not going to go abroad and rake up a large bill.  

You can request it back by calling customer support.