Unknown bill brought forward

[Fffyuhv]

I recently missed a payment on my bill but I paid it back the other day, my new bill has just came in for the month and now it’s saying it has brought forward charges from last month even though I have screenshots of receipts of this bill being brought forward being paid in full. Yet I am being charged double plus a little more this month despite literally paying for this apparent “brought forward missed payment” yesterday 

[XRaySpeX]

If yesterday was on or after your billing date your payment yesterday was too late to go towards this bill.

[Fffyuhv]

I had already received my bill as I receive the bill on 20th of the month, and direct debit is 28th of the month, the bill from last month had already been brought forward, but I paid it yet when I go on the ee app to pay for this months bill, the balance for the bill I just paid is still showing? 

[Northerner]

Hi @Fffyuhv 

If you're unsure then you need to call EE CS on 150.

Thanks 

[XRaySpeX]

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@Fffyuhv wrote:

I paid it

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On what date did you pay it? Earlier you said "yesterday". That would be the 27th (or stretching it the 26th) April, after this month's bill was posted. The previous month's bill is no longer effective; its deficit has already been carried forward into this month's bill.

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.