I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been charged?
Mike EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT. LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
@mihov79 it’s probably so you can have roaming enabled, it’s refundable token as you are a new customer. EE just want to make sure you’re not going to go abroad and rake up a large bill.
You can request it back by calling customer support.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
