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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14984 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25285 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51431 Views
  • 55 replies
  • 13 Helpful

Flex Pay - Paying Extra

I am about to upgrade and will be moving onto Flex Pay. It says you can pay off extra some months towards your phone contract. Does this mean that your remaining payments are reduced to balance it out, rather than the contract being shortened?

ropf by • Explorer
  • 5043 Views
  • 5 replies
  • 5 Helpful

Monthly Charge

my bill date is 2nd every month and I got charged on 10th and 18th this month. why is this happen also I switched to esim bc im afraid if i have some problems on my physical sim card, i told the staff i will go abroad and live in asia for at least 1 ...

Resolved! Bill to high

My bill is so high compared to other companies can I ask for my tariff to be changed even tho im in a contract as I don’t use most of my plan

Essex88_ by • Visitor
  • 625 Views
  • 2 replies
  • 1 Helpful

Mum's contract?

Hi, I have power of attorney for my mother who has lost capacity.  I now need to cancel her phone contract that she's had for over 10 years, so can I just cancel the direct debit to cancel the contract? I'm assuming there's no tie ins at this stage n...

Resolved! Old bill

Hi does anyone know I can get a bill sent to my address I’m not with EE anymore though 

Excess charges

having just paid  the most recent bill that includes usage for November and December, why am I now being told that I gave to pay additionally, for your errors/ omissions ? 

Thebarn by • Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off 

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