Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can’t pay for a plan

I can’t pay for a plan! Page moving on circles after billing details throwing me to a main page and not goes through

14 days return

Hi,I've got my new phone in a store and I've changed my mind and want to return.Now they say I cannot return my device if I got it in the store?!?!!When they told me I have 14 days to return they haven't told me this. Now,how can I return the device ...

Old Contract

I've had a direct debit going out of my account for a long time for an old contract I took out for someone else, it is now on a monthly sim only price.I have the account number but not sure on the contact number associated with the contract. How can ...

Upgrade Early within last 45 days

Hi,I'm within the last 45 days of my contract but every time I go to select the new device and airtime plan I want, it shows an upfront Upgrade fee at the checkout.I searched online EE T&C and it clearly says when in the last 45 days that you won't h...

Re: How do I find my final bill?

I have the same problem, called customer service multiple times, they have supposedly twice already posted the bill to me over the mail, but nothing is received at my place. It is a shame that:1- we can't access the bill on our myEE account like othe...

Account and billing

I know my phone has been suspended and got a high phone bill but at the moment I’m not working and homeless I really need my phone on for my solicitors being in touch please

Resolved! New contract

Hi, I've just received my first bill the day after receiving my new phone and I'm horrified! Initially I was asked to call because there was a problem and the girl on the phone said it was because I was a new customer so wasn't allowed the flex plan....

Terminating my account and final bill

I am currently in Brazil now and for this reason I terminated my contract. the peoblem is that I can’t talk to anyone, I can’t use roaming to get the pin code and the advisor said he can’t send the pon to my email (live chat). the live chat icon is n...

Re: How to access live chat?

Hi,i recently moved to Jersey Channel Islands. The network is working perfectly fine but can we still carry on with our contract in the Uk?thank you

Upgrade from sim only to phone plan - credit check

Hi there, signed up for a 24-month sim-only plan on July 2022. I have 8 months left and I am now looking at upgrading to a phone and plan.Is there a credit check done if you upgrade from a sim-only to a phone plan?The reason I ask is that I am curren...