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Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

movedout
Visitor

Moved out, cancelled EE, now I cant seem to pay. I call the number, but it asks me to input my broadband account number, and when I do, it doesnt recognise it. However, there is a bill outstanding and I am still able to log into my account...
I dont have an EE phone number.

Is there a customer services email address or phone number? Or just bank details to pay my bill. The automated line is doing my head in.

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @movedout 

Pay via your bank account. Alternatively you'll need to call EE.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Debbie_G
EE Community Support Team

Hi @movedout.

Welcome to the community.

If you give our guides a call, they will be happy to help you further with this. 

Debbie 🙂