after cancellation still EE sending bill

[MANIE1]

Hi everyone,

I’m a bit confused and need some advice. Back in June, I asked EE to cancel my plan (both broadband and mobile SIM) and I also paid the final bill at that time. Since then, I haven’t been using the service.

But now, after almost two months, they’ve sent me another bill saying it’s a suspension warning. 

Has anyone else experienced this? How do I get them to recognise that the account was cancelled and stop sending these bills?

Thanks for any help!

[bristolian]

Was that bill you paid, clearly marked as "final bill", "closing invoice" or similar wording? If it was genuinely the final bill, it would have been at least 30, more likely nearer 45-50 days, after giving your cancellation notice.

How much does this latest bill say that you owe, relative to your bills before cancelling?

[Matt_124]

Broadband and Mobile are usually separate departments and billed separately, so unless you were transferred to another Guide it is possible cancellation was only requested for one product.

[Leanne_T · Accepted solution]

Morning @MANIE1 

Thanks for coming to the community. 

We would need to get the account looked into and check the cancellation you requested in June. To do this, please get in touch with us and the team will be happy to get everything looked into and help you further. If you call 0800 956 6000 and select new/joining EE no EE number will be needed to get you to a guide 🙂

Leanne.