cancel Direct Debit

Lily8473 · ‎17-03-2026

Hello! I have cancelled my Direct Debit through my bank. How can I notify you? I am currently outside the UK.

Chris_B · ‎17-03-2026

@Lily8473 to terminate a contract you need to call customer support and give 30 days notice of termination, if you’re still in your contract term then you will have to pay off the remaining term of that contract and just cancelling a direct debit does not terminate a contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎17-03-2026

Have you cancelled your contract? If not, EE will find out soon enough when they try to charge you next month and find your DD has bounced. Then they will be after you in earnest.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎17-03-2026

@Lily8473 to terminate a contract you need to call customer support and give 30 days notice of termination, if you’re still in your contract term then you will have to pay off the remaining term of that contract and just cancelling a direct debit does not terminate a contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.